Tamil Nadu electricity complaint contacts
TNEB Complaint Number: 1912, 9498794987 and Online Options
Use the right official contact path for a power failure, billing problem, payment issue, meter concern, or unresolved service complaint. This guide separates the 1912 power-failure line, the number displayed by the official CGRF page, online registration, and escalation so you do not send sensitive details to an unofficial support number.
- 1912 for the official power-failure route
- 9498794987 shown on the official CGRF page as a Power Support Line
- Online complaint registration and escalation paths
- Safety checks before sharing a consumer number or payment reference
Quick answer
Which TNEB Complaint Number Should You Use?
For a power failure or supply interruption, start with the official 1912 power-failure route shown on the current TNEB/TNPDCL service page. The official CGRF page also displays 9498794987 as a Power Support Line in its grievance contact information. For billing, payment, meter, service-connection, or document issues, use the official online complaint path or the relevant local office workflow instead of assuming that one phone number handles every category. TNEB is the familiar search term; official pages may use TNPDCL or TANGEDCO.
This page was checked on August 2, 2026. Phone numbers, portal labels, and service routes can change, so verify the number on the linked official page before calling. This site does not receive, submit, or track your complaint.
A safe first decision
- Identify whether the issue is an outage, bill/payment problem, meter issue, or service request.
- Check the linked official page rather than trusting a number copied from a message or social post.
- Keep the consumer number, address, registered mobile number, and relevant date ready.
- Write down the complaint or acknowledgement reference immediately after submission.
- Use the official status or grievance route for follow-up; do not open duplicate complaints too quickly.
Numbers and channels
TNEB Complaint Numbers by Problem Type
A useful complaint number is determined by the problem, not just by the word TNEB. The table below keeps the most common routes separate. It deliberately avoids presenting an unverified regional office number as a universal helpline and points you back to the official source for the latest instruction.
| Your issue | Best starting channel | Prepare before contact |
|---|---|---|
| Power failure or supply interruption | 1912 through the official power-failure route | Service or consumer number, address, outage time, and whether nearby homes are also affected. |
| Power support or grievance contact | 9498794987, displayed on the official CGRF page as the Power Support Line | Existing complaint reference, service details, dates, and a short factual summary. |
| Bill, payment, meter, or service complaint | Official online complaint registration or the responsible local office | Bill month, payment reference, meter photo or application number, and previous correspondence. |
| Need to check whether a complaint moved forward | The same official portal or acknowledgement reference used to register it | Complaint number, submission date, consumer number, and screenshots of the original submission. |
| Unresolved grievance after the normal response path | Official CGRF procedure, followed by the applicable escalation route | Original reference, dates, replies, bills, photographs, and proof that you used the first channel. |
Before you call
Prepare the Details That Make a Complaint Easier to Resolve
The fastest contact is not useful if the record cannot be matched to the correct service connection. Before calling 1912, using the online form, or contacting a grievance forum, collect only the details needed for the issue. Never provide a UPI PIN, OTP, card PIN, banking password, or remote-access permission to someone who claims to help with a TNEB complaint.
Keep this short record ready
- Copy the consumer or service-connection number exactly, including leading zeroes.
- Write the service address and the name shown on the connection or bill.
- Record the date and approximate time when the fault, payment, or meter problem started.
- Keep the bill month, receipt number, bank reference, application number, or meter photo that matches the issue.
- Describe one problem clearly instead of combining unrelated requests in one complaint.
- Save the acknowledgement screen, reference number, and any promised response window.
Example complaint note
Power failed at the service address at 8:20 PM on August 2, 2026. The consumer number is copied from the latest bill, two nearby homes are also without supply, and the official contact returned reference ABC123. Keep this factual note with the reference; do not post the full consumer number publicly.
Online complaint registration
How to Register and Track a TNEB Complaint Online
Online registration is useful when the issue needs a written record, supporting evidence, or follow-up beyond an urgent power-failure call. Open the official complaint page from a trusted source, confirm the domain, and read the fields before entering any service information. The form may change, so use the current labels on the official page rather than copying an old screenshot.
A practical online workflow
- Open the official TNEB/TNPDCL complaint-registration page from the source link below.
- Choose the complaint category that matches the actual issue: supply, bill, payment, meter, service, or another listed type.
- Enter the consumer or service details only in the official form and check every digit before submitting.
- Add a short timeline and attach only relevant evidence, such as a bill, receipt, meter photo, or payment reference.
- Submit once, wait for the acknowledgement, and save the complaint number with the date and time.
- Use the official status or follow-up route when the stated response window passes; avoid duplicate submissions unless the first record is clearly closed.
What good evidence looks like
For a payment complaint, keep the bill month, amount, transaction date, bank or UPI reference, receipt status, and a screenshot that hides unnecessary banking information. For a meter complaint, add the reading date and a clear meter image without publishing personal account details.
Track and escalate
When Should You Escalate a TNEB Complaint?
Escalation is a record-keeping step, not a reason to call every number you find online. First check that the complaint was submitted to the correct category and that the response window has passed. Then use the official CGRF page and carry the original reference forward so the next authority can see what has already happened.
Keep the original reference
The acknowledgement number, date, service details, and first response establish a clear history. Do not replace the original record with a series of duplicate complaints.
Separate urgent supply issues from billing issues
A power failure needs the outage route and safety attention. A payment or bill dispute needs transaction or bill evidence. Sending the wrong category can delay both.
Check the official response window
Allow the time stated by the official portal or grievance process unless there is an immediate safety risk. Keep a dated note of every call, form submission, and reply.
Use CGRF for an unresolved service grievance
The official CGRF process is the next structured route when the first complaint has not resolved the issue. Submit the original records and follow the current instructions on the CGRF page.
Protect your personal and payment data
A legitimate complaint process should not ask for OTPs, UPI PINs, card PINs, banking passwords, or remote access. Stop and verify the domain if a caller requests them.
Official verification
Official Pages to Check Before Calling
The links below were checked on August 2, 2026. They are the source of truth for the current contact label, form fields, and grievance instructions. Use this guide to choose a route, then confirm the exact page and number before sharing consumer or payment details.
FAQ
TNEB Complaint Number FAQ
What is the TNEB complaint number?
For a power failure or supply interruption, the current official TNEB service page displays 1912 as the 24x7 power-failure complaint route. The official CGRF page also displays 9498794987 as a Power Support Line. Because numbers and labels can change, open the official source before calling and use online registration for billing, payment, meter, or service issues when that is the better category.
Should I call 1912 for a TNEB bill or payment problem?
1912 is presented as the power-failure route, so it is not automatically the right choice for a bill, payment, receipt, or meter-record dispute. Use the official complaint-registration or bill-status path that matches the issue, and keep the bill month, payment reference, or receipt number ready.
What is 9498794987 used for?
The official CGRF page currently displays 9498794987 as the Power Support Line in its grievance contact information. Treat it as an official-source contact shown in that context, not as proof that every billing or service request should use the same number. Verify the page and current instructions before calling.
Can I register a TNEB complaint online?
Yes. Use the current official TNEB/TNPDCL complaint-registration page, choose the category that fits the issue, submit the required service details, and save the acknowledgement number. This site provides navigation guidance only and does not submit the form or store your complaint details.
What details should I keep ready before calling?
Keep the consumer or service-connection number, service address, registered mobile number if required, issue date and time, bill month, payment or application reference, and relevant photographs or screenshots. Copy digits carefully and never share OTPs, UPI PINs, card PINs, banking passwords, or remote-access permissions.
How do I track a complaint after using the TNEB number?
Write down the acknowledgement or complaint reference after the call or online submission. Use the same official channel or status path to follow up, record the date of each contact, and avoid creating duplicate complaints before the stated response window has passed unless the original record is clearly closed.
When should I use the official CGRF route?
Use the CGRF process when the first official complaint route has not resolved the service grievance and the relevant response window has passed. Carry the original complaint reference, dates, replies, bills, photographs, and other evidence, then follow the current instructions shown on the official CGRF page.
Does this website submit TNEB complaints?
No. TNEB Bill Calculator is an independent information site. It explains which official route may fit your problem, links to official sources, and helps you prepare a safe record. Enter consumer, mobile, and payment details only on a verified official page.